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Frequently Asked Questions

What platforms is Sailaway available on?

Sailaway can currently only be played on PC and Mac. The minimum requirements can be found here

What languages is Sailaway available in?

Sailaway is playable in English, French, Italian, German, Spanish, Dutch, Russian & Japanese.
Please note there may sometimes be small gaps in localised text. In those cases the english word or sentence will be used instead.

Can I install Sailaway on multiple computers?

Yes, you can install it anywhere you like, At work, at home and on your laptop without having to pay multiple times, since the license is registered to your Sailaway account, not to your computer.

Where can I buy Sailaway?

On this website – https://sailaway.world/cgi-bin/sailaway.world/buyoptions.pl
On Steam (Sailaway Pro ony) – http://store.steampowered.com/app/552920/
That's it, these 2 options are the only places that sell and distribute Sailaway. If you see the game on sale elsewhere it is safe to assume it is not legitimate and you should not purchase it. If a deal looks too good to be true, it probably is!

What is Steam?

Steam is a digital distribution platform for games and software that includes helpful integrated features such as forums, guides and automatic updates. If you would like to know more please visit: http://store.steampowered.com/about/

Should I buy a Steam version or download from the Sailaway website?

When you buy Sailaway Pro on this website, you are prompted if you want to play via Steam or if you want a direct download.
For Steam you will have to install a Steam client program on your computer that will launch automatically every time you start up your computer. After the purchase you receive a code that you can use to unlock Sailaway in your Steam client. Or you can of course buy Sailaway directly from the Steam store.
If you opt for direct download, you receive a Setup program or a Mac disc image to install Sailaway on your computer. There are installation instructions for Windows and MacOS X

I purchased a Steam key for the game, how do I redeem it?

You will need to add the key to your Steam account, please visit our Steam information page for step-by-step instructions on how you do this: https://sailaway.world/steam

How do I upgrade from Sailaway 1 to Sailaway II?

If you used Sailaway 1 before you started it via Steam. All you need to do is start Sailaway via Steam like you used to do. You will automatically start Sailaway II Basic. But don't worry, all the functions and boats that you used before are still there. You could say that all ex-Sailaway 1 users have a Basic-Plus license, although it is not called that way.
You can upgrade to Sailaway II Pro, to have access to new boats, but this is optional.

Can I get Sailaway Basic on Steam?

No, on Steam you can only buy a Sailaway II Pro license. Sailaway Free and Sailaway Basic are available on this website.

I have a Sailaway Basic license, but there is only Sailaway Pro on the Steam store

The license is stored on the Sailaway server, not on Steam. Sailaway Free, Basic and Pro use the exact same program. The only difference is who logs in. New users can buy Sailaway Pro on Steam, but existing users use the license that is registered to their account.

How do I control my boat?

The mouse is the primary form of control in Sailaway but there are some keyboard keys to be aware of to help make some things easier:

Left Mouse Click + Drag	Pull / ease trim line under the mouse
Right Mouse Click + Drag	Look around
Mouse Wheel	Adjust the map zoom when over map, adjust the camera zoom when over the simulator view
Q / E	Toggle through list of trim lines
W / S / Up arrow / Down arrow	Pull / Ease selected rope (or mainsail if nothing selected)
A / D / Left Arrow / Right Arrow	Steer
Page Up / Page Down	Toggle through preset camera positions
Shift + W / A / S / D	Move the camera
Shift Page Up / Shift Page Down	Stand up / sit down
Esc	Back to default camera zoom (if zoomed in or out), Stop pulling trimline (if selected) or open Main Menu
Numpad - / Numpad +	Adjust the map zoom when your mouse cursor is over it

In the left top corner of the Sailaway screen there is a button with a ? question mark on it. If you click that, you can open the list of keyboard shortcuts.
Most of these keyboard shortcuts can be adjusted in the main menu under Options - Gameplay.

Where can I find the log file?

IMPORTANT NOTE: Send the log file immediately after an error occurs, and before you reload Sailaway to play again. Otherwise, the error log will get overwritten and will not contain the error information to help find the source of your problem.

On PC:
Open Windows Explorer
Go to C:\Users\<yourusername>\AppData\LocalLow\Orbcreation BV\Sailaway\
and locate the files called Player-prev.log and Player.log
Right-click the files one by one and select "Send to" and then email to send them to support@sailaway.world
On Mac:
Open a Finder window
On the Menu bar, go to Go > Go to Folder
In the dialog that comes up, put in "~/Library/Logs/Orbcreation BV/Sailaway/" and click Go
Locate the "Player-prev.log" and "Player.log" files in that folder.
Right-click the files one by one and select "Share" and then email to send them to support@sailaway.world

What are challenges?

A challenge in Sailaway is a predefined journey that can be sailed at your own convenience. The fastest time to complete those journeys is registered here. Challenges are useful for records attempts like the fastest to cross the Atlantic, or for adventurous journeys.

My camera keeps moving or spinning

There is probably a gamecontroller connected to your computer. One of the axis of the gamecontroller constantly returns a non-zero value. You can configure your gamecontroller in the main menu under Options, Gameplay and then scroll down. Disconnecting the gamecontroller should also solve the problem.

Where does the Sailaway weather come from

It is updated from the FPS, 0.25 degree, 6 hours in advance predictions from NOAA. more info...

Sailaway crashes after a few minutes, is sometimes unresponsive, pauses every now and then, or the boat jumps over the waves.

The framerate is probably too low and every now and then the graphics card is swapping virtual memory back and forth. Or if crashes occur, the most likely cause is running out of memory. Please consider the following:
- You may have applied big textures on your sails or on the hull of your boat
- Sailaway may be running at a high screen resolution, while you have a video card with too little dedicated video memory
- The graphics quality settings of Sailaway may be too high for your hardware
- You may have applied after effects like color correction, anti-alias or depth of field in the video settings of Sailaway
- Does your hardware meet the minimum system requirements
When you try adjusting the screen resolution, the graphics quality settings and reduce the size of the textures, things are likely to improve considerably. If not, send your player logfile to support@sailaway.world and we will try to find out what the cause may be.

Will the next update of Sailaway be free?

There is more info on this topic here.